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Each booking has a status that tells you where it stands: On hold, Confirmed, Redeemed or Cancelled. You see it in the last column of Bookings and at the top of each booking.
On Bookings, the status is in the last column of each row.
Places are held while the buyer confirms. There are no vouchers yet, and if the hold runs out the places return to your availability.
The booking is paid for and its vouchers are issued.
The reason is shown beside the status. A booking cancelled and refunded before the trip pays nothing into your wallet, even though You receive still shows what it was worth.
The trip has happened and the vouchers carry the used badge.
Tip. To change or cancel a booking, open a ticket under Support and our team will handle it with the buyer.
