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Support holds every conversation with our team. A person reads each ticket, and brings in the operator when needed.
Press a card under Support. The top shows the subject, type of request, booking and product.
Your messages are marked You; our team's carry Support and the operator's Operator.
Type in Reply and press Send reply.
Back in Support, press New ticket, choose A specific booking and pick it in Which booking.
Choose a Type of request, write a Subject, and explain under What happened what you need.
Press Open ticket. The answer appears in Support.
Tip. Changes to a booking, such as a new date, go through a ticket: name the booking so our team can act on it at once.
