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Support holds the conversations our team brings you into and the tickets you open yourself. A person reads every ticket.
Under Support, press a card to open it. The top shows the subject and the booking it is about.
Messages marked Support are from our team; yours are marked You.
Type in Reply and press Send reply.
Back in Support, press New ticket, choose A specific booking and pick it in Which booking.
Choose a Type of request, write a Subject, and explain under What happened what you need.
Press Open ticket. The answer appears in Support.
Tip. Changes to a booking, such as a new date or a cancellation, go through a ticket: name the booking so our team can act on it at once.
