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Support keeps every question you have asked us, with our answers. A person reads every ticket.
In Support, press the subject of a conversation. Its status shows whether we have answered.
The top card names the booking and experience. Below, your message is marked You and our answer Support.
Write in Reply at the bottom and press Send reply. It stays in the same conversation.
Go back to Support and press New ticket.
Choose A specific booking and pick it in Which booking, or choose Something else if it is not about a booking.
Pick the Type of request, write a short Subject, and give dates, times, names and what you would like done in What happened.
Press Open ticket. The answer appears in Support.
Tip. The more specific you are in What happened, the fewer messages it takes to sort out.
