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One price, four promotion levels, and one worked example that shows what is left of a sale.
Short answer
The price you set on the calendar is the price the buyer pays, whether they are a traveller or a trade buyer. Nothing is added to it. Our commission is a percentage that comes out of that price, and the percentage depends on the promotion level the product is on. Open Promotion to see the four levels, what each costs you and what each shows, and to choose a level for each product.
Open Promotion
It shows the four levels with the percentage each one costs you, and every product you have with the level it is on.
Read what each level shows
Level 1 is a standard listing. Level 2 adds a Featured label. Level 3 also shows the product on the home page. Level 4 also puts it in its own section there.
Choose a level for each product
Pick it from the list beside the product, or on the product's own page. It is saved as you choose it.
Check what you receive
The table shows the price, the commission at the chosen level and what is left for you, on the cheapest ticket of each product.
If you read one page in this help centre, this is the one. Everything else in the panel is mechanics. This is the money.
The rate you put on the calendar is the price. A traveller booking on the marketplace pays it, and a trade buyer booking through an agency or an API pays the same figure. We do not add a markup to it and we do not add our commission on top of it.
| Step | Set by | Example on level 1 |
|---|---|---|
| Your price | You, on the calendar | $100.00 |
| What the buyer pays | The same figure | $100.00 |
| Our commission | The promotion level of the product | - $15.00 |
| What you receive | Follows from the two above | $85.00 |
The percentage in the example is an illustration. The Promotion page shows the percentages that apply to your account.
Price for what you want to be paid by the buyer
Because nothing is added, the figure you enter is the figure on the listing. If you need to receive a particular amount after commission, set your price with the commission in mind.
Each product is on one of four levels. A higher level costs you a larger share of each sale and shows the product more. Every level includes what the one below it gives.
| Level | What it shows |
|---|---|
| Level 1 | A standard listing. Every product starts here. |
| Level 2 | A Featured label on the listing. |
| Level 3 | The Featured label, and a place on the home page. |
| Level 4 | All of that, and the product in its own section on the home page. |
The level is chosen per product, not per account. A walking tour that fills itself can stay on level 1 while a new private experience sits on level 4 until it has found its audience.
You can move a product up or down whenever you like, and the change applies at once: the next sale is made on the new level.
A booking keeps the level it was sold on. Moving a product from level 3 to level 1 today does not change the commission on a booking taken yesterday, and neither does a later change to what a level costs.
Your share of each sale is paid into your wallet. The Wallet screen says when: as soon as a booking is paid for, once it can no longer be cancelled for a refund, or after the travel date, depending on the terms agreed for your account. Until then the sale is shown as on its way.
To take money out, add the bank account we pay into on the Wallet screen, then request a withdrawal for any amount up to what is available. Withdrawals are paid in US dollars, so the account must be able to receive them. The amount is set aside at once, our team sends it, and the request is marked as paid with the transfer's reference.
If a booking is cancelled and refunded after its share reached your wallet, what went back to the buyer comes back out of your wallet, and our commission on it is returned too. If you have already withdrawn it, the wallet shows a negative balance that your next sales make up.
Open any booking from the Bookings screen and it shows what you are owed for it, the promotion level the product was on when it sold, and the commission that level took. If the numbers ever do not reconcile, that is a bug and we want to hear about it rather than have you work around it.
No. A booking keeps the level and the commission it was sold on. A new level applies to sales made from the moment you choose it.
The Promotion page shows the percentage each level costs you, and every booking shows the level and the commission it was made on, so you can check rather than trust.
No. There is one price for each ticket and everybody pays it. The commission is the same percentage whoever the buyer is.
No. The price you set is the price on the listing. Our commission comes out of it.
Yes. The level belongs to the product, so each one can be on whichever of the four suits it.
Next in this sequence
Setting Cancellation Terms and Handling Refunds
Build a refund ladder in the panel, see how it is quoted to buyers before they book, and handle the cancellation when it comes.