Loading
Find the product, check the terms before you sell it, reserve while your customer pays, then confirm.
Short answer
Find the product in Browse inventory, open it, choose a date and the ticket types your customer needs, and press Reserve. That holds the seat and the funds without charging you. Take payment from your customer, then confirm the booking from Bookings, which captures the funds and issues the vouchers.
Search inventory
By name, destination or category. Prices shown are what you pay.
Open the product and read the terms
Cancellation ladder, voucher validity and any parity floor. Read these before you quote, not after.
Pick a date and ticket types
The calendar shows what is genuinely available, live against the operator's own system.
Reserve
Seats and funds are held. Nothing is charged and your balance is untouched.
Take payment, then confirm
Confirming captures the funds and issues one voucher per traveller.
The order here matters more than the mechanics. The mechanics take two minutes.
The most expensive mistake in this panel is quoting a customer before reading the operator's cancellation ladder.
You are reselling, so you are between two sets of terms: theirs to you, and yours to your customer. If you offer free cancellation up to 24 hours on a product that refunds you nothing inside 72, you have written yourself a liability and you will find out about it on a Thursday.
Three things to check on the product page before you say a price out loud:
The calendar is not a nightly export. It is the operator's actual remaining capacity, and it moves while you are looking at it, because a traveller on the marketplace can take the last two seats mid-conversation.
This is the argument for reserving early in the conversation rather than late. A reservation costs nothing and expires by itself.
Pick the date, set a quantity against each ticket type, and press Reserve.
Seats are held with the operator and funds are held in your wallet. Your balance does not move; your available figure drops by the total. Nothing has been charged.
You now have a window, normally twenty minutes, shown as a countdown on the booking.
Reserve during the conversation
Not after it. A customer deciding on the phone is exactly the situation the hold exists for, and if they say no you simply let it expire. There is no penalty for a reservation you did not take, and no reconciliation to do afterwards.
Once your customer has paid you, open the booking from Bookings and confirm it. Funds are captured from your wallet, the operator receives the booking, and vouchers are issued.
One voucher per traveller, each with its own code. Pass them all on. A party that splits up at an attraction needs them individually, and a partial no-show is only visible if each traveller had their own.
If the sale does not happen, do nothing at all.
The reservation expires, the seats return to the operator and the hold on your funds is released. No cancellation, no fee, nothing on your ledger except the hold appearing and disappearing.
A confirmed booking is a real commitment under the operator's terms, and changing it is no longer free.
Cancelling quotes you the refund from the ladder before you commit to it, so you can see what you would recover and tell your customer accurately. Date changes are not supported directly; cancel and rebook, which means the ladder applies, which is why reading it first mattered.
If the operator cancels, you are refunded in full and your customer should hear it from you rather than discovering it at a meeting point.
Put your own reference on the booking when you make it. Your customer will call you quoting their name and your invoice number, not our booking code, and matching the two afterwards is tedious in a way that is entirely avoidable.
Twenty minutes, shown as a countdown. It cannot currently be extended from the panel, though the API can extend one.
Only within your credit line, since the funds are held at reservation rather than at confirmation.
Full refund to your wallet regardless of the ladder, and you should contact your customer directly. We tell you; only you can offer them Thursday instead.
Contact us. Most operators accept a name change on a voucher, but it depends on whether the ticket is registered with a third party, which varies by product.
Yes. Same inventory, same rates, same two-phase booking. The panel is not a cheaper or more expensive channel than the API.
Next in this sequence
Moving From the Panel to the API
Issue a key, pick a contract, and build against the two-phase booking you already understand.